Not Knowing You Know What Needs To Be Known
I feel like a doofus. It turns out that, for the past week, I have known the solution to Pedant’s DSL problem. I assumed that he had to wait for some fix deep within the ISP.
That may have been the case, but by today, his issue was just like one I had a few years ago. More importantly, I remembered the solution that Technical Support led me through[1].
Him: (On the phone) Can you believe that their call volume is so high that they can’t keep me on hold? I have to call back later.
Me: Man, that’s pretty busy. I wonder what they have to do to fix your service. If only your modem’s DSL light was lit, I could help you.
Him: Actually, my DSL light has been lit for days.
Me: …OK, buckle up. We’re doing this.
I’m glad I was able to help a friend get back online, especially since being offline vexed him so. I’m even glad to be able to ease the load on our provider’s overloaded call centers. I just feel kind of dumb that I didn’t help to diagnose the problem sooner.
- And I remembered at enough to be able to find the particulars of the solution. [↩]
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